Terms and Conditions

1. DEFINITIONS

"Customer" is a person who orders the services of our company by email, telephone, or by filling out an electronic booking form. The customer enters into a mandatory contractual relationship when Croatia Shuttle confirms the reservation in accordance with the then applicable Terms and Conditions. He is responsible for the entire communication with the representatives of Croatia Shuttle (for changes in the service after its ordering, for special requests and / or instructions during the service). He must be at least 18 years old and must not have a legal restriction on entering into a contractual relationship. Assumes responsibility for the correct and complete completion of data during the booking process. He is responsible for paying the full amount of fees arising from the ordered and / or performed services, which includes possible insurance premiums and fees for changes, additions or cancellations of services. He is obliged to fully and accurately inform all passengers about all services and about any changes after the original order. Confirms that all passengers accept these General Terms and Conditions.

"Passenger" is the person whose name is stated in the reservation form. The passenger may be a customer of the service but the customer does not have to be a passenger. He must be at least 18 years old.

"Service" (transfer, drive) is a vehicle transfer service (rental of a vehicle with a driver) between the starting and ending location. The service can be supplemented by mediation in arranging other services for the customer's account. The customer can order a service consisting of one or more transfers.

“Carrier” (also “Partner”) is a service provider from which a company can order a service or activities for its own account, which form an integral part of the service. In the event of any discrepancy between the Partner Terms and these General Terms and Conditions, the relevant condition or provision of these General Terms and Conditions shall be deemed binding. Our partners are listed in the business registers and have all the necessary licenses to perform the services in question.

"Confirmation" is a document confirming the reservation, which contains all the details listed in the booking form unless otherwise stated, which we send you by e-mail. "Company" (also "Croatia Shuttle", "Our Company", "We", "Us", etc.) refers to Croatia Shuttle, a company based in Split, Podglavica 32, Croatia, registered with the Court registry of the Split - Transfer me Dalmatia obit za prijevoz putnika, Croatia, under registration number: 48999596218

2. ABOUT US

We provide digital or telephone mediation services for the transport of Passengers. We operate through the "domain" website, in which we are the sole owner. We operate exclusively as intermediaries between Passenger and Carrier. The company itself does not provide transportation services. In case you make a reservation for the Transport Service with us, you confirm that you enter into a contract for the provision of the Transport Service exclusively with the Carrier. You and the Carrier enter into a mutual relationship and bear the sole responsibility for fulfilling the provisions of the transport service.

For business purposes, we use a telephone number +385 99 582 3838 and operate through the following website: croatiashuttle.com with the email address info@croatiashuttle.com For the purpose of providing our service, we cooperate with professional Carriers who provide professional passenger transport service or act as an agency for the provision of transport services, possessing the appropriate licenses and permits prescribed by national law for this activity.

We are not a carrier or a licensed private operator and we do not provide transportation services. We act exclusively as an intermediary between you and the Carrier. By booking the service via (domain), you enter into a direct and legally binding contractual relationship with the Carrier that accepts your ride, and therefore the Company will in no way be considered a travel agency.

The Company does not provide transportation services and is not involved in the relationship between you and the Carrier, as the contractual relationship for the provision of transportation services is established exclusively between you and the Carrier who undertakes to provide you with the Transportation Service. The Company does not in any way participate as a party to these contracts, nor does it acquire any rights or obligations arising from such contracts. The Company assumes no responsibility for the carriage of passengers, for which the Carriers are solely responsible. As a result, the Company, its representatives, employees and assistants are in no way responsible for the risks associated with the conclusion, execution and completion of the contract between the Passenger and the Carrier, and is in no way liable for damages arising from such contract. The choice of whether to book the Service with us is at your sole discretion, however, if you book the Service, you are obligated and warrant that you will fulfil all obligations arising from these Terms of Use.

The Company does not represent you or the Carrier and does not provide any guarantees regarding the quality of the transport service and the behaviour of the Carrier's drivers.

Carrier drivers do not have an employment relationship with the company or its partners.

The Company may instruct the Carrier to provide transportation services, but will not assess the suitability, legality or ability of any Carrier, and you expressly disclaim and release the Company from any claims, liability or damages arising out of or in any way connected with the Carrier and its employees. The Company will not be part of any dispute between you and the Carrier. By reserving the Service, you confirm that the Company is not included in the contractual relationship between the Carrier and you, however the Services are governed by these General Terms and Conditions.

The services we provide are only available for personal, non-commercial use. It is therefore not permitted to resell, distribute through a deep link, use, copy, track (e.g., via spider, scrape), display, download or reproduce any content or information, software, products or services available on our website, for any commercial or a competitive activity or purpose.

Before requesting the Service offered on our website, you should read and understand these Terms as they will govern each subsequent contract. By booking, you confirm that you have read these Terms and that you are legally capable of accepting them on your own behalf and for all Travelers. If you do not understand any of the terms of the Agreement, we recommend that you contact Customer Support Department before proceeding with your booking. If you do not wish to be bound by these Terms, unfortunately you cannot book the Service with us.

3. INTRODUCTORY NOTES

By completing the booking form, you confirm that you are able to enter into legally binding contracts in your own name and on behalf of the passenger. The reservation form will be considered an integral part of these General Terms and Conditions.

If for any reason you refuse to accept these General Terms and Conditions, you may not book the Service. Our company will not provide you with services for which you have not agreed to these General Terms and Conditions.

In the event that any item in these General Terms and Conditions or the booking form is not clear to you, please contact our Customer Support Department for clarification. By refusing to do so, you release us from any liability to you, whether it arises or is implied by these General Terms and Conditions or not.

Amendments to these General Terms and Conditions will be published in the form of a notice on our website.

4. NATURE AND SCOPE OF THE SERVICE

The transfer service is the rental of a vehicle with a driver by land or sea and it is impossible to guarantee the exact transfer route. The maps on our websites are illustrations in this regard. While we will take all reasonable steps to adhere to arrival and departure times in accordance with the booking form and information provided on our website, all stated dates and durations are non-binding estimates.

In case of difficulties encountering the driver, call our Customer Support Department. If you do not do so but order an alternative transport service, we will be deemed to be completely relieved of any contractual, actual or legal obligation or liability to you. This includes your possible refund requests. If you are not at the place and at the time of the scheduled start of the service, nor do you arrive at that place within the next 30 minutes (60 minutes if the starting point is the airport), nor do you contact our office by phone, e-mail or do not answer any of the two phone calls from our office to the number you entered when booking, we will consider that you have not appeared (no-show) and charge you for all services you have ordered. In accordance with established business practice, digital records from our servers will be considered as proof of the time of telephone calls.

The vehicles shown on the page are illustrative in nature. We have the right to assign a larger vehicle or several vehicles of the same value to your transfer without prior notice.

You are responsible for checking the agreed pick-up time and ensuring arrival at the airport, station or port with sufficient time for check-in or other travel arrangements. The carrier will pick you up and leave you as close as possible to the given addresses. In case the access to the usual route is closed due to weather conditions, traffic accidents, etc., the carrier will, at your express request, use a longer route to reach the agreed destination, but in such cases, you will be responsible for any additional costs incurred if they occur. All contracted Services fall within the scope of public liability coverage of the Carrier's Insurance Policy or the insurance of their subcontractor.

5. BOOKING PROCEDURE

By clicking or pressing the “Confirm booking" button on our website or by equivalent conclusion of the booking process by telephone, you accept these General Terms and Conditions in full. No other procedure or communication between the representatives of our company and you can be considered a reservation, nor does it apply to these General Terms and Conditions.

The obligation of our company to provide you with the service begins with the issuance of the Confirmation. Receipt of the Confirmation issued to you obliges you to pay for the service in accordance with the contents of the reservation. Digital records from our email servers will be considered proof that you have received the said Confirmation.

Upon receipt of the Confirmation, you are obliged to check the accuracy of all data. Although we undertake to make reasonable efforts to check airlines and their arrivals, the responsibility for their accuracy lies solely with you. Therefore, we cannot accept any responsibility for problems arising from incorrect or incorrect information in the reservation. We advise you to plan your departure at the airport at least 2 hours before the departure of your aircraft, to which should be added an estimate of the duration of the transfer increased by 20% to avoid possible delays. For example, if the estimated duration of your transfer is 30 minutes, 20% of that is 6 minutes, so our advice would be to plan your departure to the airport 2 hours and 36 minutes before the departure of your flight.

Your obligation to us ends with the termination of the service or its cancellation. We recommend that you keep the Confirmation with you in print or in digital form for the duration of the service.

It is your sole responsibility to determine whether you meet the conditions for travel to the places listed in the booking form as well as possessing all necessary documents, certificates, etc. that you should disclose to various supervisors during travel and compliance with all local legal and other provisions.

6. EXTRAS

Various pre-determined additional services can be listed in the booking form along with the price list, if available and related to the selected service.

Child car seats are available on request. Please note that you cannot hold us responsible in case that children traveling with you need larger or smaller car seats than those provided for their age.

Skis, folding bikes and folding wheelchairs must be marked in the "extras" in the booking form in order to assign a suitable vehicle.

All additional luggage must be properly packed.

When choosing a vehicle, consider the amount of luggage allowed and the number of passengers.

Additional stay in the city can be arranged at the time of booking, with a surcharge of 15 € and with a maximum duration of 15 minutes. Additional stops at the resorts in case of emergency can be requested for transfers lasting more than two hours without prior marking in the reservation form. Such stops must not last longer than 15 minutes.

7. BAGGAGE ALLOWANCE

When choosing a vehicle, it is mandatory to take into account the amount and size of luggage. Permitted luggage per seat is one piece of medium size (56cm * 45cm * 25cm) and one piece of hand luggage. For example, if you have chosen an 8-passenger / 8-seater vehicle for a 4-passenger transfer, you are allowed to bring 8 medium suitcases and 8 pieces of hand luggage.

For luggage of different dimensions, take into account the permitted amount of luggage and the number of passengers. If you cannot assess the appropriate vehicle for your transfer, please contact the Customer Support Department who will advise you on the most appropriate choice.

If due to the appearance of more passengers on the transfer than specified in the reservation or more luggage, it is not possible to use the selected vehicle, it is mandatory to contact the Customer Support Department who will try to provide the appropriate vehicle for your transfer at the appropriate new price. If you agree to the price difference, we will send you an amended Confirmation. If you cancel the transfer due to the above, your reservation is subject to cancellation conditions within the last 24 hours.

8. WAITING TIME

The driver will be waiting for you at the place of departure at the time of transfer specified in the Confirmation. "Included" waiting time for departure on your transfer is 60 minutes if the place of departure is the airport, or 30 minutes for all other departure points. "Free" waiting time is calculated from the time specified in your reservation. In case your flight, train or boat arrives earlier, please wait until the time specified in the reservation. In case your flight is delayed, "free" time is added to the new landing time.

Additional waiting time must be requested by calling the Customer Support Department at the number provided in the Confirmation. It will be provided to you and confirmed by the Customer Support Department if it does not jeopardize the daily schedule of the Carrier.

9. ACCURACY OF INFORMATION

The text, photos, videos and other information on our website are for illustration purposes only. We are committed to providing accurate, complete and up-to-date information within our capabilities, so it is reasonable to expect that some of our services or its components will not be available at any given time. Reasons may be weather, equipment failure, or any reason that includes, but is not limited to, changes in the nature and extent of the relationship between us and the partner company, force majeure effects (see Article 11 below), or our unilateral decision to discontinue service, or its component, which we offered earlier. Our Customer Support Department will put all reasonable effort into timely customer reporting. All data related to the expected start of the activity, as well as their duration, will be considered as approximations or estimates.

All weather data listed on our website is in Central European Time with Daylight Saving Time (CET incl. DST) included. Please note the 24-hour format in which all time data is listed, for example 08:00 means eight hours in the morning, while 14:45 means two hours and forty-five minutes in the afternoon.

10. PAYMENTS AND FEES

We offer standard payment methods, for example: credit cards (Amex, Visa, Mastercard) via our credit card payment provider Mypos.com, cash or bank transfer.

The payment methods available for certain services are visible during the booking process.

We reserve the right to reject all requests to change payment methods other than the payment methods selected during the booking process.

When booking with payment in cash, you must be available not only on the day of the transfer, but also the day before your transfer to the phone number provided in the reservation. In case we want to confirm the validity of your reservation and we are not able to contact you by phone or e-mail, we reserve the right to cancel your reservation.

We will be happy to buy you tickets for the transport services you use to continue your journey, such as ferry or rail. Please note that such additional costs are non-refundable. We will document all additional costs and, at your request, provide you with documentation with a list of non-refundable costs and fees.

11. YOUR CHANGES, REFUNDS, AMENDMENTS AND CANCELLATIONS

All cancellations must be made through official email info@croatiashuttle.com Your cancellation request will only be considered approved and valid once you receive the Transfer Cancellation Confirmation.

If you cancel a reservation for vehicles up to 15 seats up to 24 hours before the transfer time, or a reservation for vehicles with more than 15 seats up to 5 days before the transfer time, the following refund rules apply:

Reservations charged in full - you are entitled to a refund of 100% of the total price,or transfer the total amount to a Voucher with the possibility of use in the next year

- Reservations charged in full by the Voucher - transfer of the total amount to the Voucher with the possibility of use in the next year.
- Reservations partially charged - you are entitled to a refund of 100% of the total price,or transfer the total amount to a Voucher with the possibility of use in the next year

If the request for cancellation is submitted within 24 hours before the transfer time for vehicles with up to 15 seats, or up to 5 days before the transfer time for vehicles with more than 15 seats, you are not entitled to a refund.

All changes to reservations must be requested via the official Company email info@croatiashuttle.com After your application is approved, you will receive an updated Confirmation. Changes may also require certain price changes that you need to settle either in cash or by credit card. If the approved changes reduce the price, the price will be reduced or the difference in price will be refunded.

We are not obliged to approve the request for change within 24 hours until the time of your transfer due to the Carrier's schedule prepared in advance. Your cancellation request due to non-approval of the change request will be confirmed but is considered a cancellation within the last 24 hours and you are not entitled to a refund.

All changes within 24 hours of your transfer must be approved by Customer Support Department. Otherwise, it will not be considered valid. In case of flight delay, let us know as soon as possible on the contact number provided in the Confirmation. If your flight, train or ship arrives at the place of departure earlier than the specified time, you must wait until the time written in the Confirmation.

12. OUR CHANGES, REFUNDS, AMENDMENTS AND CANCELLATIONS

We have the right to request certain changes to the data in your reservation in order to raise the quality of the entire service. These can be changes to the time, method of payment or any other information in the reservation. You are not required to accept the changes we request from you. In this case, the previously agreed information in the reservation is valid.

We have the right to request certain changes to the data in your reservation due to incorrectly filled in data when booking. If due to incorrectly filled in data in the reservation the wrong price is offered, less than the correct one, we will offer you the option of choosing a new correct price or cancelling the reservation. In case of cancellation, the standard cancellation policy applies.

Regardless of the causes and circumstances, we undertake a full refund to passengers for services ordered but not provided, unless the passenger is entitled to a refund due to the circumstances stated elsewhere in these General Terms and Conditions.

13. TRAVELER NO SHOW POLICY

A passenger no show is considered if the passenger did not show up at the place of departure at the time of transfer until the end of the included waiting time.

The driver will be waiting for you with a tablet or an inscription of the name of the passenger or the logo of our Company.

If your flight is delayed let us know as soon as you receive the information.

If your train, bus or boat notify our Customer Support Office at least 30 minutes before the transfer time so that we can do everything to get the driver to meet you on time and avoid charging an additional waiting time.

If your flight, train or boat arrives earlier, you are required to wait until the transfer time. You are free to contact the Customer Support Department and request a change of transfer time, however we are not obliged to approve your request. Such request shall be subject to request for amendment within 24 hours.

The place of departure is considered to be the address of departure in your reservation. For transfers departing from an airport, train station or bus station, the driver will be waiting for you on arrival according to your flight / train / bus number, or at the place of disembarkation. In case of impossibility to meet at the listed places, we will inform you by phone or e-mail and suggest a new nearest place of departure. That is why it is important that you provide us with the correct flight number, train, where your bus is coming from or the name of the ship or island you are coming from. Enter the name of your boat or island you are coming from, the bus or train in a note to the driver, when booking.

In case that we are unable to establish contact with you within 30 (or 60 min if the departure point is the airport) from the time of departure via the contact number on the booking or by email, we will declare a no-show passenger. In accordance with established business practice, digital records from our servers will be considered proof of the time of telephone calls.

If, according to all the above, your service is declared a no show, you are not entitled to a refund. In that case, if you have a cash-back refund, it will be cancelled and you will receive a cancellation confirmation. If you have a return transfer with full or partial payment by card, we will contact you to confirm your service. If you do not confirm the service within 24 hours before the return transfer time, we will cancel the service. In that case, you do not have the right to a refund or a return transfer.

14. DRIVER NO SHOW POLICY

The driver must be at the place of departure at the agreed time. If the driver is up to 15 minutes late, you will receive a notification via SMS or email. If the delay is longer, the Customer Support Department will contact you by calling the number provided in the Confirmation. Therefore, it is important that you are available on the day of transfer to your contact number listed in the reservation.

If you cannot find a driver, you are obliged to contact the Customer Support Department at least 2 times from the contact number on the reservation or by e-mail. In accordance with business practice, digital records from our servers will be considered as proof of the time of making phone calls. If we find that you and the driver were at the starting point at the same time and the transfer does not take place, and we have evidence of this, we will consider refunding 80% of the amount charged, or withholding 20% of the amount charged to cover costs.

15. FORCE MAJEURE

Force majeure means extraordinary circumstances which we could not have foreseen or prevented by reasonable measures.

If the company or any of its representatives or contractual partners is unable to fulfil its obligations due to the consequences of force majeure that would occur after ordering the service, we will be considered exempt from obligations in accordance with these General Terms and Conditions.

Events resulting from force majeure are events for which we cannot be held responsible or cannot be influenced, but which significantly affect the provision of services. Such events are, for example, earthquakes, floods, fires or other extreme weather conditions, strikes, traffic jams, driving bans on certain roads, major events such as marathons or mass rallies, government moves, military operations of any kind, and so on.

16. PASSENGER BEHAVIOR

We reserve the right to deny service to passengers if:

· We believe that they are unable to travel and / or use the services they have ordered, or

· We believe that their actions could cause embarrassment to other passengers, our staff, the staff of our partners, the public, or endanger anyone, or cause damage to property.

In addition, the service agreed with us may be cancelled in such a situation without exercising the right to a refund or any compensation.

In case of a breach against a particular component of the agreed service, special conditions may be imposed on the passenger for the remaining duration of the service. Neither our company nor its partners can be held legally or financially liable for accidents, injuries, losses or damages caused by inappropriate passenger behaviour, which includes behaviour under the influence of substances of any kind, including prescription drugs and other medical devices.

If any passenger breaks or damages anything during the service, or if the passenger's behaviour necessitates unforeseen cleaning or maintenance of the vehicle, we, and the owner of the property in question, will hold the Passenger liable for compensation in accordance with damage reports and invoices issued by relevant organizations. Failure to meet payment deadlines can lead to additional costs incurred as a result of filing a lawsuit.